Cloudcastle [DUEA-EN098] Common

Return Policy

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

Eligibility for Returns
To be eligible, your item must be in the same condition as when you received it—unopened, unused, and in its original packaging. A receipt or proof of purchase is required.

Please note: We do not accept returns on single cards. Only sealed products that have not been opened are eligible for return.

How to Start a Return
To initiate a return, contact us at info@divinegamez.com. Returns should be sent to:

Divine Gamez
1335 Main Street
Walpole, MA 02081

If your return is accepted, we’ll provide instructions on how and where to send your package. Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part. Returns sent without prior approval will not be accepted.

You can contact us at any time with return-related questions at info@divinegamez.com.

Damages and Issues
Please inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or if you received the wrong item so we can resolve the issue promptly.

Exceptions / Non-Returnable Items
We do not accept returns on:

• Single cards (all sales are final)

• Perishable goods (e.g., food, flowers, plants)

• Custom or personalized items

• Personal care items (e.g., beauty products)

• Hazardous materials, flammable liquids, or gases

• Sale items

• Gift cards

If you have questions about a specific item, please reach out.

Exchanges
To exchange an item, return the original item for a refund, then place a new order for the desired item.

Refunds
Once we receive and inspect your return, we’ll notify you of the approval status. If approved, a refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider. If more than 15 business days have passed since your return was approved, please contact us at info@divinegamez.com.