Cooling Embers [LEDE-EN033] Common

**Return Policy**

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

**Eligibility for Returns**
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

**How to Start a Return**
To start a return, you can contact us at info@divinegamez.com. Please note that returns will need to be sent to the following address: 
414 High Plain St, Walpole MA, 02081

If your return is accepted, we’ll send you instructions on how and where to send your package. Please note that the customer is responsible for paying the return shipping costs unless the return is due to a defect or an error on our part. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@divinegamez.com.

**Damages and Issues**
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

**Exceptions / Non-Returnable Items**
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

**Exchanges**
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

**Refunds**
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@divinegamez.com.